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Advanced Five9 Chat\n\nconst floatingChatBtnHtml = `\n  <style>\n    .chat-floating-btn-container {\n      display: none;\n      height: 60px;\n      width: 60px;\n      position: fixed;\n      bottom: 20px;\n      right: 20px;\n      z-index: 99999;\n      opacity: 0;\n      transition: opacity 250ms ease-in-out 0s;\n    }\n    .chat-floating-btn-container.is--visible {\n      display: block;\n      opacity: 1;\n    }\n    .chat-floating-btn-container .chat-floating-btn {\n      height: 60px;\n      width: 60px;\n      color: #fff;\n      background-color: #D8F793;\n      border-radius: 30px;\n      border: 0;\n      box-shadow: rgb(0 0 0 / 10%) 0px 1px 6px, rgb(0 0 0 / 20%) 0px 2px 24px;\n      transition: box-shadow 200ms ease-in-out 0s;\n      cursor: pointer;\n    }\n    .chat-floating-btn-container .chat-floating-btn svg {\n      color: inherit;\n    }\n    .chat-floating-btn-container .chat-floating-btn:hover {\n      box-shadow: 0 0 15px rgba(0,0,0,.5);\n    }\n  </style>\n  <button type='button' class='chat-floating-btn' aria-label=\"live chat\">\n    <svg xmlns=\"http://www.w3.org/2000/svg\" width=\"30\" height=\"30\" viewBox=\"0 0 24 24\"><path d=\"M12 3c5.514 0 10 3.592 10 8.007 0 4.917-5.145 7.961-9.91 7.961-1.937 0-3.383-.397-4.394-.644-1 .613-1.595 1.037-4.272 1.82.535-1.373.723-2.748.602-4.265-.838-1-2.025-2.4-2.025-4.872-.001-4.415 4.485-8.007 9.999-8.007zm0-2c-6.338 0-12 4.226-12 10.007 0 2.05.738 4.063 2.047 5.625.055 1.83-1.023 4.456-1.993 6.368 2.602-.47 6.301-1.508 7.978-2.536 1.418.345 2.775.503 4.059.503 7.084 0 11.91-4.837 11.91-9.961-.001-5.811-5.702-10.006-12.001-10.006zm-3.5 10c0 .829-.671 1.5-1.5 1.5-.828 0-1.5-.671-1.5-1.5s.672-1.5 1.5-1.5c.829 0 1.5.671 1.5 1.5zm3.5-1.5c-.828 0-1.5.671-1.5 1.5s.672 1.5 1.5 1.5c.829 0 1.5-.671 1.5-1.5s-.671-1.5-1.5-1.5zm5 0c-.828 0-1.5.671-1.5 1.5s.672 1.5 1.5 1.5c.829 0 1.5-.671 1.5-1.5s-.671-1.5-1.5-1.5z\"/></svg>\n  </button>\n`;\n\nconst chatContainerCss = `\n  .chat-container {\n    height: 0;\n    width: 0;\n    position: fixed;\n    bottom: 0;\n    right: 0;\n    z-index: 99999;\n    border-radius: 30px;\n    overflow: hidden;\n    background-color: transparent;\n    transition: height 200ms ease-in-out 0s;\n  }\n  .chat-container.is--visible {\n    height: 600px;\n    width: 100%;\n    max-width: 400px;\n    background-color: #fff;\n    box-shadow: 0 0 15px rgba(0,0,0,.5);\n  }\n  .chat-container::after {\n    display: block;\n    height: 100px;\n    width: 100px;\n    position: absolute;\n    content: url('data:image/svg+xml,<svg xmlns=\"http://www.w3.org/2000/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 24 24\"><path fill=\"currentColor\" d=\"M12 3c5.514 0 10 3.592 10 8.007 0 4.917-5.145 7.961-9.91 7.961-1.937 0-3.383-.397-4.394-.644-1 .613-1.595 1.037-4.272 1.82.535-1.373.723-2.748.602-4.265-.838-1-2.025-2.4-2.025-4.872-.001-4.415 4.485-8.007 9.999-8.007zm0-2c-6.338 0-12 4.226-12 10.007 0 2.05.738 4.063 2.047 5.625.055 1.83-1.023 4.456-1.993 6.368 2.602-.47 6.301-1.508 7.978-2.536 1.418.345 2.775.503 4.059.503 7.084 0 11.91-4.837 11.91-9.961-.001-5.811-5.702-10.006-12.001-10.006zm-3.5 10c0 .829-.671 1.5-1.5 1.5-.828 0-1.5-.671-1.5-1.5s.672-1.5 1.5-1.5c.829 0 1.5.671 1.5 1.5zm3.5-1.5c-.828 0-1.5.671-1.5 1.5s.672 1.5 1.5 1.5c.829 0 1.5-.671 1.5-1.5s-.671-1.5-1.5-1.5zm5 0c-.828 0-1.5.671-1.5 1.5s.672 1.5 1.5 1.5c.829 0 1.5-.671 1.5-1.5s-.671-1.5-1.5-1.5z\"/></svg>');\n    top: calc(50% - 50px);\n    left: calc(50% - 50px);\n    transform: scale(.5);\n    opacity: 0.2;\n    animation: chat-animate 1.5s infinite;\n  }\n  .chat-container::before {\n    display: block;\n    height: 100px;\n    width: 100px;\n    position: absolute;\n    content: url('data:image/svg+xml,<svg xmlns=\"http://www.w3.org/2000/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 24 24\"><path fill=\"currentColor\" d=\"M12 3c5.514 0 10 3.592 10 8.007 0 4.917-5.145 7.961-9.91 7.961-1.937 0-3.383-.397-4.394-.644-1 .613-1.595 1.037-4.272 1.82.535-1.373.723-2.748.602-4.265-.838-1-2.025-2.4-2.025-4.872-.001-4.415 4.485-8.007 9.999-8.007zm0-2c-6.338 0-12 4.226-12 10.007 0 2.05.738 4.063 2.047 5.625.055 1.83-1.023 4.456-1.993 6.368 2.602-.47 6.301-1.508 7.978-2.536 1.418.345 2.775.503 4.059.503 7.084 0 11.91-4.837 11.91-9.961-.001-5.811-5.702-10.006-12.001-10.006zm-3.5 10c0 .829-.671 1.5-1.5 1.5-.828 0-1.5-.671-1.5-1.5s.672-1.5 1.5-1.5c.829 0 1.5.671 1.5 1.5zm3.5-1.5c-.828 0-1.5.671-1.5 1.5s.672 1.5 1.5 1.5c.829 0 1.5-.671 1.5-1.5s-.671-1.5-1.5-1.5zm5 0c-.828 0-1.5.671-1.5 1.5s.672 1.5 1.5 1.5c.829 0 1.5-.671 1.5-1.5s-.671-1.5-1.5-1.5z\"/></svg>');\n    top: calc(50% - 50px);\n    left: calc(50% - 50px);\n    transform: scale(.5);\n    opacity: 0.2;\n    animation: chat-animate 1.5s infinite;\n    animation-delay: -0.75s;\n  }\n  @keyframes chat-animate {\n    to {\n      transform: scale(1.8);\n      opacity: 0\n    }\n  }\n  .chat-container .f9ChatEmbedded {\n    height: 100%;\n    top: 0;\n    border: 0;\n    border-top: 3px solid #65758E;\n    box-shadow: none;\n  }\n  .chat-container .chat-toggle-btn {\n    position: absolute;\n    height: 45px;\n    width: 45px;\n    line-height: 45px;\n    padding: 0;\n    top: 10px;\n    right: 10px;\n    background-color: #4B5DFF;\n    color: #fff;\n    z-index: 99999;\n    border: 0;\n    border-radius: 50%;\n    transition: background-color 200ms ease-in-out 0s, color 200ms ease-in-out 0s;\n  }\n  .chat-container .chat-toggle-btn:hover {\n    background-color: #D8F793;\n    color: #333;\n    box-shadow: 0 0 15px rgba(0,0,0,.3);\n  }\n  .chat-container .chat-toggle-btn .svg-icon {\n    margin-top: -3px;\n    height: 18px;\n    width: 18px;\n    vertical-align: middle;\n    box-sizing: content-box;\n  }\n  @media (min-width: 576px) {\n    .chat-container {\n      bottom: 20px;\n      right: 20px;\n    }\n  }\n  @media (max-height: 710px) {\n    .chat-container {\n      bottom: 0;\n      right: 0;\n    }\n    .chat-container.is--visible {\n      height: 100%;\n    }\n    .chat-container .f9ChatEmbedded {\n      height: 100%;\n    }\n  }\n`;\n\n// html for the prechat box\nconst preChatFormHtml = (emailValue = '') => {\n  return `\n    <button class=\"chat-toggle-btn\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"xmark\" class=\"svg-icon\" role=\"img\" xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 320 512\"><path fill=\"currentColor\" d=\"M310.6 150.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L160 210.7 54.6 105.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L114.7 256 9.4 361.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0L160 301.3 265.4 406.6c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L205.3 256 310.6 150.6z\"></path></svg></button>\n    <div id=\"pre-chat-form-wrapper\">\n      <style>\n        #pre-chat-form-wrapper {\n          position: relative;\n          padding: 20px;\n          padding-top: 60px;\n          background: #fff;\n          z-index: 1;\n          overflow-y: scroll;\n          height: 100%;\n        }\n        #vivr-iframe {\n          position: relative;\n          z-index: 1;\n          height: 100%;\n        }\n        .pre-chat-header {\n          text-align: center;\n          margin-bottom: 30px;\n        }\n        .pre-chat-title {\n          font-weight: bold;\n          fond-size: 36px;\n        }\n        .chat-prechat-form {\n          margin: 0;\n          padding: 0;\n        }\n        .pre-chat-label {\n          display: block;\n          margin: 0;\n          margin-bottom: 15px;\n        }\n        .pre-chat-label .invalid-text {\n          display: none;\n          font-size: .9em;\n          color: #fb4f16;\n        }\n        .pre-chat-label.is-invalid .invalid-text {\n          display: inline-block;\n        }\n        .pre-chat-text-label {\n          margin: 0;\n          margin-bottom: 3px;\n          font-size: .9rem;\n        }\n        .pre-chat-field {\n          width: 100%;\n          appearance: none;\n          position: relative;\n          padding: 5px 10px;\n          background: #fff;\n          border: 1px solid #cccccc;\n          min-height: 38px;\n          line-height: inherit;\n          border-radius: 7px;\n        }\n        .pre-chat-field.is-invalid {\n          border-color: #fb4f16;\n          background-image: url(\"data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 12 12' width='12' height='12' fill='none' stroke='%23dc3545'%3e%3ccircle cx='6' cy='6' r='4.5'/%3e%3cpath stroke-linejoin='round' d='M5.8 3.6h.4L6 6.5z'/%3e%3ccircle cx='6' cy='8.2' r='.6' fill='%23dc3545' stroke='none'/%3e%3c/svg%3e\");\n          background-repeat: no-repeat;\n          background-position: right calc(.375em + .1875rem) center;\n          background-size: calc(.75em + .375rem) calc(.75em + .375rem);\n        }\n        .pre-chat-field.is-invalid:focus-visible {\n          border-color: #ccc;\n        }\n\n        .pre-chat-language {\n          display: flex;\n          margin-bottom: 5px;\n        }\n        .pre-chat-language .language-btn {\n          width: calc(50% - 5px);\n        }\n        .pre-chat-language .language-btn:first-child {\n          margin-right: 10px;\n        }\n        .pre-chat-language .language-btn input[type='radio'] {\n          opacity: 0;\n          position: fixed;\n          width: 0;\n        }\n        .pre-chat-language .language-btn label {\n          display: inline-block;\n          padding: 5px 5px;\n          width: 100%;\n          text-decoration: none;\n          font-weight: 600;\n          color: #458cca;\n          border: 1px solid #458cca;\n          background-color: transparent;\n          border-radius: 4px;\n          -webkit-transition: all 100ms ease-in-out;\n          transition: all 100ms ease-in-out;\n          text-align: center;\n        }\n        .pre-chat-language .language-btn label:hover {\n          color: #ffffff;\n          background-color: #458cca;\n        }\n        .pre-chat-language .language-btn input[type='radio']:checked+label {\n          color: #ffffff;\n          background-color: #458cca;\n        }\n\n        .pre-chat-start-btn {\n          font-family: inherit;\n          font-size: inherit;\n          display: inline-block !important;\n          margin: 10px auto 0 auto !important;\n          padding: 10px 8px !important;\n          width: 100% !important;\n          text-decoration: none !important;\n          font-weight: 600 !important;\n          line-height: 1.6 !important;\n          color: #fff !important;\n          border: 0 !important;\n          background-color: #4B5DFF !important;\n          background-image: none !important;\n          border-radius: 7px !important;\n          box-shadow: none !important;\n          text-shadow: none !important;\n        }\n        .pre-chat-start-btn:hover {\n          background-color: #364AFF !important;\n        }\n        @media (min-width: 576px) {\n          #pre-chat-form-wrapper {\n            padding: 40px;\n            padding-top: 60px;\n          }\n        }\n      </style>\n\n      <div class=\"pre-chat-header\">\n        <h4 class=\"pre-chat-title\">Welcome!</h4>\n        <p class=\"pre-chat-texty mb-0\">Before we get started, please fill out the details below.</p>\n      </div>\n      <form id=\"pre-chat-form\" class='chat-prechat-form'>\n        <label class=\"pre-chat-label\">\n          <p class=\"pre-chat-text-label\">Select Language <em class=\"invalid-text\">- is required</em></p>\n          <div class=\"pre-chat-language\">\n            <div class=\"language-btn\">\n              <input class=\"required\" type=\"radio\" id=\"language-english\" name=\"language\" value=\"english\" required />\n              <label for=\"language-english\">English</label>\n            </div>\n            <div class=\"language-btn\">\n              <input class=\"required\" type=\"radio\" id=\"language-spanish\" name=\"language\" value=\"spanish\" required />\n              <label for=\"language-spanish\">Spanish</label>\n            </div>\n          </div>\n        </label>\n        <label class=\"pre-chat-label\">\n          <p class=\"pre-chat-text-label\">Email Address <em class=\"invalid-text\">- is required</em></p>\n          <input class=\"pre-chat-field required\" type=\"email\" name=\"email\" aria-label=\"text email\" value=\"${emailValue}\" />\n        </label>\n        <button class='pre-chat-start-btn' type='button'>Start Chat</button>\n      </form>\n    </div>\n    <iframe id=\"vivr-iframe\" style=\"display:none;\" width=\"100%\" height=\"600\" scrolling=\"no\"></iframe>\n  `;\n};\n\n// custom text/messaging and translation\nconst messagerCustomText = {\n  en: {}, // enter English custom text if any\n  es: {\n    formErrorInvalidEmail: 'El correo electrónico no es válido',\n    formErrorInvalidQuestion: 'La pregunta no es válida',\n    formErrorInvalidName: 'El nombre no es válido',\n    headerText: '¿Cómo podemos ayudar?',\n    inputPlaceholder: 'Escriba un mensaje...',\n    inputPlaceholderBlocked: 'Escriba un mensaje...',\n    locationNotSupported:\n      'Su navegador no admite los servicios de ubicación o están desactivados. Por favor, escriba su ubicación.',\n    locationServicesDenied:\n      'Este sitio web no puede acceder a su ubicación. Permita el acceso en la configuración o escriba su ubicación.',\n    shareLocation: 'Compartir Ubicación',\n    uploadDocument: 'Adjuntar Archivo',\n    uploadPhoto: 'Agregar Imagen',\n    soundNotification: 'Habilitar Sonido',\n    printTranscipt: 'Imprimir Transcripción',\n    startConversation: 'Iniciar Conversación',\n    conversationTerminated: 'La conversación ha terminado.',\n    cancelConversation: 'Cancelar',\n    closeConfirmationMessage: '¿Está seguro de que quiere terminar la conservación?',\n    closeConfirmationCancel: 'Cancelar',\n    closeConfirmationEndChat: 'Terminar la Conversación',\n    welcomeHeader: 'Bienvenido',\n    welcomeDescription: 'Antes de comenzar, por favor complete los detalles que se encuentran más abajo.',\n    languageContinue: 'Continuar',\n    languageCancel: 'Cancelar',\n    afterHoursHelpText: 'Fuera del horario laboral',\n    emailContentLabel: 'Contenido',\n    afterHoursEmailHelpText: 'Fuera del horario laboral, el formulario de correo electrónico está disponible',\n    emailContentPlaceholder: 'Contenido...',\n    outOfBusinessHoursMessageTitle: 'Fuera del horario laboral',\n    afterHoursEmailSentSuccess: '¡Éxito!',\n    afterHoursEmailSentMessage: 'El correo electrónico ha sido enviado.',\n    afterHoursEmailModalClose: 'Cerrar',\n    afterHoursStartNew: 'Iniciar Nuevo',\n    afterHoursSendEmail: 'Enviar Correo Electrónico',\n    afterHoursSendEmailCancel: 'Cancelar',\n    chatEndedMessage: 'Su sesión de conversación ha terminado',\n    downloadTranscript: 'Descargar Transcripción',\n    clearHistory: 'Borrar Historial',\n    clearHistoryMessage: 'Su historial se borrará en {minutos}',\n    startNewChat: 'Iniciar Nueva Conversación',\n    closeWindow: 'Cerrar Ventana',\n    endChatconfirmationHeader: 'Terminar Conversación',\n    isRequiredText: 'es obligatorio',\n    isTypingText: 'está escribiendo',\n    areTypingText: 'están escribiendo',\n    unknownUser: 'Usuario Desconocido',\n    startSurvey: 'Iniciar Encuesta',\n    optionalText: 'Texto Opcional',\n    postChatSurveyHeaderText: 'Texto de Encabezado de la Encuesta de Publicación Posterior a la Conversación',\n    postChatSurveyLabelText: 'Texto de Etiqueta de la Encuesta Posterior a la Conversación',\n    postChatSurveyInputPlaceHolderText: 'Texto de Marcador de Posición de Entrada de Encuesta Posterior a la Conversación',\n    postChatSurveyCancelButtonText: 'Cancelar',\n    postChatSurveySubmitButtonText: 'Enviar',\n  },\n};\n\n// custom system messaging and translation\nconst systemMessages = {\n  en: {}, // enter English custom text if any\n  es: {\n    conversationCreated: 'Gracias por contactarnos.',\n    participantAccepted: 'Usted ha sido conectado con un agente.',\n    participantJoined: 'Un participante se ha unido a la conversación.',\n    participantLeft: 'Un participante ha abandonado la conversación.',\n    transferredToParticipant: 'La conversación ha sido transferida a {name}.',\n    transferredToGroup: 'Esa conversación ha sido transferida al grupo {group}.',\n    conversationTerminated: 'La conversación ha terminado.',\n  },\n};\n\n// return capture fields depending if email needs to be collected\nconst captureFields = (lang, collectEmail = true) => {\n  const defaultFields = [\n    { k: 'name', l: `${lang === 'es' ? 'Nombre' : 'Name'}`, p: '' },\n    { k: 'Phone', l: `${lang === 'es' ? 'Teléfono' : 'Phone'}`, p: '' },\n    { k: 'Question', l: `${lang === 'es' ? 'Pregunta' : 'Question'}`, p: '' },\n  ];\n\n  // collect only on marketing website\n  const emailField = { k: 'email', l: `${lang === 'es' ? 'Correo Electrónico' : 'Email Address'}`, p: '' };\n\n  if (collectEmail) {\n    defaultFields.splice(1, 0, emailField);\n  }\n\n  return defaultFields;\n};\n\n// mapping chat profile and domains\nconst chatProfiles = [\n  {\n    profile: 'Chat_U', // default profile if domain is not listed\n    domains: null,\n  },\n  {\n    profile: 'VIVR',\n    domains: [\n      'login.certus.com',\n      'americansafetycouncil.com',\n      'amersc.com',\n      'certus.com',\n      'course.uceusa.com',\n      'fusion.certus.com',\n      'home.uceusa.com',\n      'myaccount.uceusa.com',\n    ],\n  },\n  {\n    profile: 'Chat_AAA',\n    domains: ['aaadriverprogram.com'],\n  },\n  {\n    profile: 'Chat_DS',\n    domains: [\n      'delawaredriver.com',\n      'help.americansafetycouncil.com',\n      '123driving.com',\n      'adischool.com',\n      'californiadriveredcourse.com',\n      'trafficschooltogo.com',\n      'delawaredriver.com',\n      'dmvflorida.org',\n      'firsttimedriver.com',\n      'floridaboatingcourse.com',\n      'floridadrivingrecord.com',\n      'floridafuntrafficschool.com',\n      'floridaonlinetrafficschool.com',\n      'indianadriver.com',\n      'joshuaslaw.com',\n      'maturedrivercourse.com',\n      'michigandriverimprovement.com',\n      'missourionlinedriverimprovement.com',\n      'oklahomadriver.com',\n      'onlinedefensivedriving.com',\n      'onlinetraffic.com',\n      'safemotorist.com',\n      'stateofflorida.com',\n      'teendrivereducation.com',\n      'tennesseeonlinetrafficschool.com',\n      'texasadultdriver.com',\n      'texasdrivingschool.com',\n      'trafficschooltogo.com',\n      'virginiaonlinedriverimprovement.com',\n    ],\n  },\n  {\n    profile: 'Chat_NYSC',\n    domains: ['newyorksafetycouncil.com'],\n  },\n  {\n    profile: 'Chat_PS',\n    domains: [\n      'floridaparentingclass.com',\n      'floridainsurancelicense.com',\n      'floridaonlinecosmetology.com',\n      'floridaonlinetattoolicense.com',\n      'ncinsurancelicense.com',\n    ],\n  },\n  {\n    profile: 'Chat_SS',\n    domains: [\n      'bassetcertification.org',\n      'cannabiseducationcenter.com',\n      'efoodcard.com',\n      'efoodhandlers.com',\n      'foodhandlercardonline.com',\n      'illinoisbassetcertification.com',\n      'sellerserveronline.com',\n      'tabccertificationprogram.com',\n      'tabctraining.org',\n      'washingtonalcoholtraining.com',\n    ],\n  },\n  {\n    profile: 'Chat_WS',\n    domains: [\n      'abcosha.com',\n      'agrilifeirrigation.com',\n      'iecoshatraining.com',\n      'oshacampusonline.com',\n      'oshaeducationcenter.com',\n      'usfosha.com',\n      'ustoperatortraining.com',\n      'verify.uceusa.com',\n    ],\n  },\n];\n\nconst f9chat = {\n  chatScript: document.getElementById('five9_chat'),\n  userDetails: document.querySelector('.user-bar .username'),\n  userEmail: '',\n  preChatForm: null,\n  domain: 'certus.com', // default for localhost development\n  profile: 'Chat_U', // default chat profile if domain is not mapped to a chat profile\n  useFloatingBtn: false,\n  usePreChatForm: false,\n  collectEmail: true,\n  chatContainer: null,\n  chatFloatingBtnContainer: null,\n  chatInitialized: false,\n\n  init: () => {\n    f9chat.collectEmail = f9chat.userDetails ? false : true;\n    f9chat.useFloatingBtn = f9chat.chatScript && f9chat.chatScript.dataset.floatingBtn === 'true';\n\n    const userDetails = f9chat.userDetails?.textContent; // contains the name and email text\n    const userEmail = userDetails?.match(/\\((.*)\\)/)?.pop(); // grabs the actual email between the parenthesis\n\n    f9chat.userEmail = userEmail;\n\n    // set domain value and profile if not in locahost development\n    if (!window.location.hostname.includes('localhost')) {\n      // all subdomains we need to remove\n      const removeSubdomain = /((dl|ml)?(www|www1|shop|cart|store))\\./;\n      // all subdomains we need to remove the dl/ml prefix\n      const removePrefix = /((dl|ml)?(login|course|fusion|home|myaccount|verify|help))\\./;\n\n      // set domain value after cleaning it up\n      f9chat.domain = window.location.hostname.replace(removeSubdomain, '');\n      f9chat.domain = removePrefix.test(f9chat.domain) ? f9chat.domain.replace(/(dl|ml)/, '') : f9chat.domain;\n\n      // set chat profile to use for initialization\n      const chatProfile = chatProfiles.find((profile) => profile.domains?.includes(f9chat.domain));\n      f9chat.profile = chatProfile ? chatProfile.profile : f9chat.profile;\n    }\n\n    // used for testing localhost, you can set the profile you want to test\n    // comment out below code after testing\n    // f9chat.domain = 'certus.com';\n    // f9chat.profile = 'VIVR';\n    // end code for testing\n\n    // if profile is VIVR then use prechat form\n    f9chat.usePreChatForm = f9chat.profile === 'VIVR';\n\n    // creating chat container div and CSS\n    (function () {\n      const div = document.createElement('div');\n      div.id = 'chatWidgetContainer';\n      div.setAttribute('class', 'chat-container');\n      div.innerHTML = f9chat.usePreChatForm\n        ? preChatFormHtml(userEmail)\n        : '<button class=\"chat-toggle-btn\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"xmark\" class=\"svg-icon\" role=\"img\" xmlns=\"http://www.w3.org/2000/svg\" viewBox=\"0 0 320 512\"><path fill=\"currentColor\" d=\"M310.6 150.6c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L160 210.7 54.6 105.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3L114.7 256 9.4 361.4c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0L160 301.3 265.4 406.6c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L205.3 256 310.6 150.6z\"></path></svg></button>';\n      document.body.appendChild(div);\n      // adding CSS for chat\n      const style = document.createElement('style');\n      style.innerHTML = chatContainerCss;\n      document.body.appendChild(style);\n    })();\n\n    // setting prechat form element\n    f9chat.preChatForm = document.getElementById('pre-chat-form');\n\n    f9chat.chatContainer = document.getElementById('chatWidgetContainer');\n    f9chat.chatContainer.querySelector('.chat-toggle-btn').addEventListener('click', f9chat.hideChatWindow, true);\n    f9chat.appendFloatingChatBtn();\n\n    if (f9chat.useFloatingBtn) {\n      console.log('Using Floating Button');\n      f9chat.hideChatWindow();\n    }\n  },\n\n  // mounting floating livechat button\n  appendFloatingChatBtn: () => {\n    const div = document.createElement('div');\n    div.setAttribute('class', 'chat-floating-btn-container');\n    div.innerHTML = floatingChatBtnHtml;\n    document.body.appendChild(div);\n\n    f9chat.chatFloatingBtnContainer = document.querySelector('.chat-floating-btn-container');\n\n    const floatingChatBtn = document.querySelector('.chat-floating-btn');\n    // adding click event listeners for showing the prechat window\n    floatingChatBtn.addEventListener('click', f9chat.startChat, true);\n  },\n\n  showChatWindow: () => {\n    console.log('Showing Chat Window!');\n\n    f9chat.chatContainer.classList.add('is--visible');\n    f9chat.chatFloatingBtnContainer.classList.remove('is--visible');\n  },\n\n  hideChatWindow: () => {\n    console.log('Hiding Chat Window!');\n\n    f9chat.chatContainer.classList.remove('is--visible');\n    f9chat.chatFloatingBtnContainer.classList.add('is--visible');\n  },\n\n  initChat: () => {\n    // workaround for initializing the chat on demand\n    // instead of loading the script via a script tag, we fetch the script and use the JS inside an inline script tag\n    // this ensure that we only trigger the initialization when the base script is loaded/ready\n    const chatScriptUrl = 'https://cdn.prod.us.five9.net/static/stable/chat/wrapper/index.js';\n\n    fetch(chatScriptUrl)\n      .then((res) => {\n        if (res.status !== 200 && res.status < 500) {\n          console.log('Cant fetch Five9 script, status code: ' + res.status);\n          return res.json();\n        }\n        if (res.status >= 500) {\n          console.log('Cant fetch Five9 script, status code: ' + res.status);\n          return;\n        }\n        return res.text();\n      })\n      // only initialize the chat when the main chat script is fetched\n      .then((data) => {\n        (function () {\n          const el = document.createElement('script');\n          el.id = 'five9-chat';\n          el.type = 'text/javascript';\n          el.innerHTML = data;\n          let s = document.getElementsByTagName('script');\n          s = s[s.length - 1];\n          s.parentNode.insertBefore(el, s);\n        })();\n\n        f9chat.showChatWindow();\n\n        // this is the modified version of initialization config from Five9\n        F9.Chat.Wrapper.init({\n          cdn: 'prod',\n          useBusinessHours: true,\n          languages: {\n            enabled: true,\n            backgroundColor: '#65758e',\n            defaultToBrowserLocale: true,\n            allowUnconfiguredLanguages: false,\n            languages: [\n              { label: 'English', code: 'en', typeLang: 'preferred', default: true },\n              { label: 'Spanish', code: 'es', typeLang: 'additional', default: false },\n            ],\n          },\n          l10n: {\n            en: {\n              messenger: { customText: {} },\n              systemMessages: {\n                transferredToParticipant: 'The chat has been transferred to {name}.',\n                transferredToGroup: 'That chat has been transferred to group {group}.',\n              },\n              captureFields: captureFields('en', f9chat.collectEmail),\n            },\n            es: {\n              messenger: { customText: { ...messagerCustomText.es } },\n              systemMessages: { ...systemMessages.es },\n              captureFields: captureFields('es', f9chat.collectEmail),\n            },\n          },\n          prepopulatedFields: [\n            { k: 'campaign', v: f9chat.profile },\n            { k: 'Chat.domain', v: f9chat.domain },\n            { k: 'GroupId', v: f9chat.readCookie('_up4gid') },\n            { k: 'CouponCode', v: f9chat.readCookie('_up4cc') },\n            ...(!f9chat.collectEmail ? [{ k: 'email', v: f9chat.userEmail }] : []), // use email value from page\n          ],\n          messenger: {\n            integrationId: '667f3a8d5d880336c8c69068',\n            soundNotificationEnabled: true,\n            transcriptPrintingEnabled: false,\n            menuItems: { imageUpload: true, fileUpload: true, shareLocation: false },\n            embedded: true,\n            setViewportScale: false,\n            containerId: 'chatWidgetContainer', // container div for embedded chat\n            browserStorage: 'sessionStorage',\n            hideWidgetAfterBusinessHours: false,\n            scheduleCallback: {\n              isCallbackEnabled: false,\n              requestCallbackList: '',\n              customConfirmationMessage: 'We will call you as soon as we can at [PHONE]',\n              web2CampaignAPIHost: '',\n            },\n            fixedHeader: true,\n            displayStyle: 'embedded',\n            customColors: { brandColor: '65758e', conversationColor: '0099ff', actionColor: '0099ff' },\n            carouselType: 'default',\n            // customCssUrl: 'https://cdn.certus.com/global/css/five9.css', // if we need custom CSS\n          },\n          clearMessagesTimeout: 3,\n        });\n      })\n      .catch(function (err) {\n        console.error('Error: ' + err);\n      });\n  },\n\n  initVIVR: () => {\n    if (!f9chat.isPreChatValid(f9chat.preChatForm)) {\n      // dont initializing chat if it has been initialized before\n      console.log('Prechat form is missing information.');\n      return;\n    }\n\n    // console.log('Prechat form is valid...');\n\n    // get form data and create an object map\n    const rawFormData = new FormData(f9chat.preChatForm);\n    const preChatForm = {};\n    for (let [key, value] of rawFormData) {\n      preChatForm[key] = value;\n    }\n\n    // Construct the URL with query parameters\n    const baseURL = 'https://api.five9.com/ivr/1/128193/campaigns/300000000000341/new_ivr_session';\n    // this callbackUrl can be hosted in our CDN as well and is optional\n    const callbackUrl =\n      'https://storage.googleapis.com/quickassist/customers/AmericanSafetyCouncil/realtimetranslation/errorpage.html';\n    const vivrURL = `${baseURL}?form_domain=${f9chat.domain}&form_email=${encodeURIComponent(\n      preChatForm.email\n    )}&form_userAgent=${encodeURIComponent(navigator.userAgent)}&form_language=${encodeURIComponent(\n      preChatForm.language\n    )}&__CALLBACK_URL__=${callbackUrl}`;\n    //&form_name=${encodeURIComponent(name)}&form_phone=${encodeURIComponent(phone)}&form_question=${encodeURIComponent(question)}\n\n    // show VIVR iframe\n    const vivrIframe = document.getElementById('vivr-iframe');\n    const preChatWrap = document.getElementById('pre-chat-form-wrapper');\n    vivrIframe.onload = function () {\n      // Set a delay (e.g., 2000 milliseconds = 2 seconds)\n      setTimeout(function () {\n        vivrIframe.style.display = 'block';\n      }, 2000);\n    };\n    preChatWrap.style.display = 'none';\n    vivrIframe.src = vivrURL;\n\n    // Show the iframe and hide the spinner after a delay once the iframe has loaded\n  },\n\n  startChat: () => {\n    if (f9chat.chatInitialized) {\n      f9chat.chatFloatingBtnContainer.classList.remove('is--visible');\n      f9chat.chatContainer.classList.add('is--visible');\n\n      // dont initializing chat if it has been initialized before\n      return;\n    }\n\n    // use marketing website chat experience\n    if (!f9chat.usePreChatForm) {\n      // initialize and show chat widget\n      f9chat.initChat();\n    }\n    // use VIVR experience and pre chat form\n    else {\n      f9chat.showChatWindow();\n\n      // set eventListener for prechat submit button to initialize VIVR chat\n      document.querySelector('.pre-chat-start-btn').addEventListener('click', f9chat.initVIVR, true);\n\n      f9chat.validateOnBlur(f9chat.preChatForm);\n    }\n\n    f9chat.chatInitialized = true;\n  },\n\n  validateOnBlur: function (theForm) {\n    if (!theForm) {\n      return false;\n    }\n    // realtime form fields validation using blur event\n    const fields = theForm.querySelectorAll('.required');\n    for (let field of fields) {\n      const type = field.type;\n      if (type === 'email') {\n        field.addEventListener(\n          'blur',\n          function (e) {\n            const x = field.value;\n            const re =\n              /^(([^<>()\\[\\]\\\\.,;:\\s@']+(\\.[^<>()\\[\\]\\\\.,;:\\s@']+)*)|('.+'))@((\\[[0-9]{1,3}\\.[0-9]{1,3}\\.[0-9]{1,3}\\.[0-9]{1,3}])|(([a-zA-Z\\-0-9]+\\.)+[a-zA-Z]{2,}))$/;\n            if (!re.test(x)) {\n              field.classList.add('is-invalid');\n              field.closest('.pre-chat-label').classList.add('is-invalid');\n            } else {\n              field.classList.remove('is-invalid');\n              field.closest('.pre-chat-label').classList.remove('is-invalid');\n            }\n          },\n          true\n        );\n      } else if (type === 'tel') {\n        field.addEventListener(\n          'blur',\n          function (e) {\n            const x = field.value;\n            const re = /[(]?\\d{3}[)]?\\s?-?\\s?\\d{3}\\s?-?\\s?\\d{4}/;\n            if (!re.test(x)) {\n              field.classList.add('is-invalid');\n              field.closest('.pre-chat-label').classList.add('is-invalid');\n            } else {\n              field.classList.remove('is-invalid');\n              field.closest('.pre-chat-label').classList.remove('is-invalid');\n            }\n          },\n          true\n        );\n      } else {\n        field.addEventListener(\n          'blur',\n          function (e) {\n            const x = field.value;\n            if (!x || x.trim() == '') {\n              field.classList.add('is-invalid');\n              field.closest('.pre-chat-label').classList.add('is-invalid');\n            } else {\n              field.classList.remove('is-invalid');\n              field.closest('.pre-chat-label').classList.remove('is-invalid');\n            }\n          },\n          true\n        );\n      }\n    }\n  },\n\n  isPreChatValid: function (theForm) {\n    if (!theForm) {\n      return false;\n    }\n    // form fields validation during submission\n    const fields = theForm.querySelectorAll('.required');\n    let isFormValid = true;\n    for (let field of fields) {\n      const type = field.type;\n      if (type === 'email') {\n        const x = field.value;\n        const re =\n          /^(([^<>()\\[\\]\\\\.,;:\\s@']+(\\.[^<>()\\[\\]\\\\.,;:\\s@']+)*)|('.+'))@((\\[[0-9]{1,3}\\.[0-9]{1,3}\\.[0-9]{1,3}\\.[0-9]{1,3}])|(([a-zA-Z\\-0-9]+\\.)+[a-zA-Z]{2,}))$/;\n        if (!re.test(x)) {\n          field.classList.add('is-invalid');\n          field.closest('.pre-chat-label').classList.add('is-invalid');\n          isFormValid = false;\n        } else {\n          field.classList.remove('is-invalid');\n          field.closest('.pre-chat-label').classList.remove('is-invalid');\n        }\n      } else if (type === 'tel') {\n        const x = field.value;\n        const re = /[(]?\\d{3}[)]?\\s?-?\\s?\\d{3}\\s?-?\\s?\\d{4}/;\n        if (!re.test(x)) {\n          field.classList.add('is-invalid');\n          field.closest('.pre-chat-label').classList.add('is-invalid');\n          isFormValid = false;\n        } else {\n          field.classList.remove('is-invalid');\n          field.closest('.pre-chat-label').classList.remove('is-invalid');\n        }\n      } else if (type === 'radio') {\n        const selectedRadio = document.querySelector(`input[name=${field.name}]:checked`);\n        const x = selectedRadio?.value;\n        if (!x || x.trim() == '') {\n          field.classList.add('is-invalid');\n          field.closest('.pre-chat-label').classList.add('is-invalid');\n          isFormValid = false;\n        } else {\n          field.classList.remove('is-invalid');\n          field.closest('.pre-chat-label').classList.remove('is-invalid');\n        }\n      } else {\n        const x = field.value;\n        if (!x || x.trim() == '') {\n          field.classList.add('is-invalid');\n          field.closest('.pre-chat-label').classList.add('is-invalid');\n          isFormValid = false;\n        } else {\n          field.classList.remove('is-invalid');\n          field.closest('.pre-chat-label').classList.remove('is-invalid');\n        }\n      }\n    }\n    return isFormValid;\n  },\n\n  readCookie: (name) => {\n    let nameEQ = encodeURI(name) + '=';\n    let ca = document.cookie.split(';');\n    for (let i = 0; i < ca.length; i++) {\n      let c = ca[i];\n      while (c.charAt(0) == ' ') c = c.substring(1, c.length);\n      if (c.indexOf(nameEQ) == 0) return decodeURI(c.substring(nameEQ.length, c.length));\n    }\n    return null;\n  },\n};\n\nf9chat.init();\n\n// need to call this after the main JS is loaded on the page\n// this function is what the website is calling\nconst StartLiveChat = () => {\n  f9chat.startChat();\n};\n"]}